This Privacy Policy explains how Tailor's Touch processes personal data when you visit the website, make an enquiry, book an appointment, or use our tailoring and garment remodelling services.
Tailor's Touch acts as a controller for personal data processed through this website and in connection with tailoring, alteration, redesign, and upcycling enquiries and services. Processing is carried out on a lawful basis that may include performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required.
Where GDPR applies, users in the European Economic Area are entitled to the protections described in this policy.
Where the GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. Requests are assessed against legal obligations, record-keeping needs, and the rights of others.
We use personal data to respond to enquiries, arrange consultations and fittings, assess garments and materials, prepare quotations, manage approvals and project updates, carry out remodelling or alteration work, coordinate collection, process payments, maintain records, meet legal obligations, and protect the website and our business operations.
We may disclose personal data to service providers that support website hosting, communication handling, appointment administration, payment processing, or similar operational tasks. These parties are expected to use the data only for the services they provide and to apply appropriate confidentiality and security measures.
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to establish or defend legal claims, or to protect the security and integrity of our services.
We may process identification and contact details, inquiry content, appointment information, garment and project details, communication records, payment-related information, and technical data such as device and browser information. Where relevant, we also process information needed to assess fabric condition, requested fit, design preferences, and collection arrangements.
We receive personal data from project inquiries, consultation requests, fitting appointments, messages sent through the contact form, and communications by phone or email. We may also obtain technical data automatically when the website is visited, and operational data generated during scheduling, quotation, and service delivery.
The site may use strictly necessary cookies to support core functions, functional cookies to remember basic preferences, and analytics or similar cookies to understand site use and improve performance. Cookie duration may be limited to a session or extend beyond it, depending on the purpose.
Users can limit or delete cookies through their browser settings. If the browser blocks certain cookies, some site functions may not work as intended, including form handling or preference retention. Where a cookie notice or control is presented, users may use it to adjust non-essential cookies.
Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability. Some requests may be limited where we must retain information for legal, accounting, or operational reasons.
To exercise a privacy right, send a clear request describing the data or processing concerned and the action you want us to take. We may ask for information needed to confirm identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the relevant enquiry, project, accounting, dispute-handling, or legal compliance purpose. When the retention period ends, data is deleted, anonymised, or archived in a limited form where required by law.
The updated version will apply from the date it is published on the website unless a different effective date is stated. Users should review the policy periodically to remain informed about how personal data is handled.
